1. Scope
This Privacy Policy applies to the Bobae website, waitlist, mobile applications, personality quizzes, and related services (together, the “Services”). In this policy, “Bobae”, “we”, “us”, and “our” refer to the operator of the Services.
By using the Services, you acknowledge the practices described in this policy. If you do not agree with this policy, please do not use the Services.
2. Information we collect
Information you provide
Depending on how you use Bobae, you may provide:
- account and contact details, such as your name, email address, date or year of birth, phone number, and login credentials;
- profile details, such as photographs, gender, dating preferences, interests, biography, boba preferences, and favourite venues;
- content and communications, including messages, quiz responses, reports, feedback, and correspondence with us;
- optional social details, such as an Instagram handle, when you choose to share them; and
- transaction information if paid features become available. Complete payment-card details are generally handled by the relevant app store or payment provider rather than Bobae.
Information collected automatically
When you use the Services, we may automatically collect technical and usage information such as your IP address, device and browser type, operating system, app version, pages or features used, referring links, approximate location derived from your IP address, crash data, and timestamps.
Location information
If you grant permission, we may collect precise or approximate device location to show nearby matches or boba venues. You can change location permissions in your device settings, although some location-based features may then be unavailable.
Information from other sources
We may receive information from identity or social sign-in providers, app stores, analytics providers, other users who interact with or report an account, and publicly available sources, where permitted by law.
3. How we use information
We may use personal information to:
- create, authenticate, maintain, and secure accounts;
- provide matches, recommendations, messaging, personality results, and nearby venue suggestions;
- operate the waitlist and send service or launch communications;
- personalise and improve the Services and develop new features;
- monitor performance, troubleshoot issues, conduct analytics, and understand how the Services are used;
- detect, investigate, and prevent fraud, abuse, safety incidents, and violations of our Terms;
- respond to support requests and communicate with you; and
- comply with legal obligations and protect legal rights.
Where applicable law requires a legal basis, we rely on performance of a contract, your consent, our legitimate interests, and compliance with legal obligations. You may withdraw consent at any time, but this will not affect processing that occurred before withdrawal.
6. Data retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to provide the Services, maintain safety and security, resolve disputes, enforce agreements, and meet legal, accounting, or reporting obligations.
Retention periods depend on the type of information and why it was collected. When information is no longer required, we take reasonable steps to delete or de-identify it, unless continued retention is required or permitted by law.
7. Data security
We use reasonable administrative, technical, and organisational measures designed to protect personal information. No system or method of transmission is completely secure, so we cannot guarantee absolute security. Please use a strong, unique password and notify us if you suspect unauthorised access to your account.
8. Your choices and rights
Depending on where you live, you may have rights to access, correct, delete, or obtain a copy of your personal information; object to or restrict certain processing; withdraw consent; and complain to a privacy regulator. We may need to verify your identity before completing a request.
- You can update certain account and profile information in the Services.
- You can opt out of marketing emails using the unsubscribe link. We may still send essential service messages.
- You can manage device permissions, including location and notifications, in your device settings.
- You may request account deletion through available account controls or by contacting us.
Australian users may also contact the Office of the Australian Information Commissioner about an unresolved privacy concern.
9. International data transfers
Bobae and its service providers may process information in countries other than the country where you live. Privacy laws in those countries may differ. Where required, we use appropriate safeguards for international transfers and take reasonable steps to ensure information is handled consistently with this policy.
10. Age restrictions
Bobae’s dating services are intended only for people aged 18 or older. We do not knowingly collect personal information through those services from anyone under 18. If you believe a person under 18 has provided us with personal information, please contact us so we can investigate and take appropriate action.
11. Changes to this policy
We may update this policy as the Services, our practices, or applicable laws change. We will post the updated version here and revise the date at the top. If changes are material, we may provide additional notice as required by law.
12. Contact us
For privacy questions, requests, or complaints, email us at [email protected]. Please include enough detail for us to understand and respond to your request.
If you have a safety concern involving another user or an immediate risk of harm, use any in-app reporting tools available and contact local emergency services where appropriate.